Customer Reviews
β β β β βWeβre very happy and pleased with the final products! We ordered custom shirts, hoodies, and aprons for our operation uniforms. The quality is amazing and the owner- Meliza, is so easy to work with! We love her!
Mary NC
Altavan Foods - Ogden, Utah
β β β β βWhenever I look at the beautiful Jesus wall art picture, it's very inspirational and it reminds us how much Jesus loves us. It gives us light and hope to the world!
Marissa Maez
Plain City, Utah
Frequently Asked Questions
Absolutely! Our designs tastefully celebrate God's love for ALL His creatures. When friends visit your home, get ready for; "Where did you find that? It's beautiful!" Our pieces become instant conversation starters that let you share your faith and pet stories in the most natural, heartfelt way. Your home will feel like a warm cozy invitation to talk about what truly matters.
This is ESPECIALLY meaningful for rainbow bridge babies. Many pet parents honor their beloved companions who've crossed over. This becomes a beautiful memorial that celebrates their life and your enduring loveβa daily reminder that all fur babies go to heaven, and the bond you shared is eternal.Β
Yes! Our designs bridge the gap between modern minimalism and vintage charmβthink "Pinterest-worthy, heavenly and cozy." Whether your style is farmhouse, traditional, or contemporary Christian, the neutral tones and elegant composition complement virtually any palette. We've seen these pieces elevate everything from shabby-chic nurseries to sophisticated living rooms.
Timing matters, but we're flexible when possible!
Before Design Proof:
β Full cancellation available - Complete refund
β Easy modifications - Change photos
β No extra fees - We haven't started production yet
After Proof Approval:
β οΈ Changes are limited - Production has begun
π§ Contact us immediately - We'll see what's possible
π΅ Cancellation fees may apply - Materials have been committed
After Shipping:
π¦ Returns accepted per our 30-day policy
π Standard return process applies
Best practice: Review everything carefully before approving your proof!
Our process is designed to protect you!
Here's what happens:
You place your order with confidence
We create your digital proof (1-2 business days)
You review and approve - Or request changes (unlimited edits!)
Production only begins after YOUR approval
30-day return policy protects you if there's an issue
You never pay extra for seeing your proof first - that's included in every order!
Special requests: For very large custom projects ($500+), we can discuss deposit-based proofing. Email us at support@heavenandcozy.com
We got you covered - you'll never lose out!
Our Shipping Protection Promise:
π¦ Full tracking on every order - Know exactly where it is
π‘οΈ Insurance included - All shipments are insured
β‘ Immediate replacement - If lost or damaged, we remake it fast
π― No cost to you - We handle all claims and costs
If there's an issue:
Contact us immediately with photos
We file the claim and start your replacement
You receive your perfect piece - hassle-free
Every piece ships in protective packaging specifically designed for custom art. In the rare case of shipping damage, we replace it IMMEDIATELY at zero cost to you. Your peace of mind is guaranteed. Plus, you'll receive tracking updates every step of the way so you know exactly when your precious cargo arrives.
Unfortunately, we do not have the ability to update your order once it has been placed, please be sure to double check everything very carefully to ensure your address and order details are correct.
If your order is returned to us for incorrect or incomplete shipping address you will be responsible for paying additional shipping required to get your order to you.
Yes! We're proud to support American craftsmanship.
Our Commitment:
πΊπΈ Designed and printed in the USA - Supporting local jobs
π Family-owned production partners - Building kingdom businesses together
π± Responsible sourcing - Quality materials from ethical suppliers
πΌ Small business supporting small businesses - Community-focused
Why this matters: As a Christian business, we believe in stewardship - of resources, relationships, and the talents God has given us to serve you well.
Your security is our sacred trust!
We protect you with:
π SSL encryption - Bank-level security for all transactions
π³ PCI compliance - Meeting the highest payment security standards
π‘οΈ Secure payment processing - We never store your full credit card information
π Privacy protection - Your photos and personal data remain confidential
As a faith-based business, we take stewardship of your trust seriously. Your information is safe with us.
We keep your designs on file - reordering is easy!
Reorder Benefits:
πΎ Design stored securely - We keep it for 2 years minimum
β‘ Faster turnaround - No new design work needed
π Different sizes available - Order the same design in new dimensions
π Perfect for gifting - Share your design with family members
π° Returning customer discount - Special pricing for loyal customers
To reorder:
Simply email us at support@heavenandcozy.com with your original order number and what you'd like - we'll handle the rest!
We'd love to help if we can!
While international shipping isn't available through our standard checkout, we understand that faith and love for our furry family members knows no borders. π
Here's what to do:
Email us at support@heavenandcozy with:
Your complete shipping address
The items you're interested in
Quantity needed
We'll personally review your request and see if we can accommodate special shipping arrangements
You'll hear back within 1-3 business days with options, pricing, and estimated delivery times
We can't promise we can ship everywhere, but we'll do our very best to find a solution that works!
Where in the US Do You Ship?
We ship to all 50 states! Including:
β All continental US states
β Alaska
β Hawaii
β US territories (Puerto Rico, Guam, etc.)
Typical standard delivery times:
Continental US: 5-8 business days after production
Alaska & Hawaii: 7-14 business days after production
US Territories: 10-14 business days after production
Remember: Custom designs take 1-2 days for your digital proof, plus revision time if needed, before production begins.
As our small business grows, we hope to bring Heaven & Cozy's faith-inspired, personalized art to more families around the world.
Want to be notified when we expand internationally?
Email us to join our international interest list - you'll be first to know!
Questions About Shipping to Your Location?
Don't hesitate to reach out!
π§ Email us at support@heavenandcozy.com
We're here to serve you with kindness and find creative solutions whenever possible. Your joy is our mission! β¨
Because every home deserves beautiful reminders of faith, family, and the precious pets God has blessed us with - no matter where that home is located. πΎβ€οΈ
Do You Accept Bulk Orders?
Absolutely! We love working with bulk orders!
Whether you're ordering for your church, a pet adoption event, ministry gifts, or family reunions, we're here to help with orders of 10 or more items.
What Qualifies as a Bulk Order?
Bulk pricing begins at 10+ items, including:
β Church groups - Ministry gifts, fundraisers, or congregation appreciation
β Pet adoption centers - Welcome home gifts for new pet parents
β Corporate gifts - Faith-based employee appreciation
β Family reunions - Personalized keepsakes for everyone
β Wedding favors - Unique, meaningful gifts for guests
β Non-profit events - Fundraising or awareness campaigns
β Retail partners - Wholesale opportunities for boutiques and gift shops
What Are the Benefits of Bulk Ordering?
When you order 10+ items, you get:
π° Special wholesale pricing - Significant discounts on larger quantities
π¨ Dedicated design support - Work directly with us for consistent, beautiful results
π¦ Flexible shipping options - Ship to one location or multiple addresses
β‘ Priority processing - Your bulk order gets special attention
π€ Personal account manager - One point of contact for your entire order
How Do I Place a Bulk Order?
It's easy - just reach out to us directly!
Email us at wholesale@heavenandcozy.com with:
Number of items you need
Design ideas or customization requests
Your timeline/deadline
Shipping address(es)
We'll create a custom quote tailored to your specific needs
Receive your proposal within 3-5 business days with pricing, timeline, and next steps
Work with us personally through design, approval, and delivery
What's Your Turnaround Time for Bulk/Custom Orders?
Timeline varies based on quantity and complexity:
Standard bulk orders (10-25 items): 2-3 weeks total
Large bulk orders (25+ items): 3-4 weeks total
Complex custom designs: Add 1-2 weeks for design development
Rush orders: Available for additional fee - ask us!
We'll provide a specific timeline when we send your custom quote.
Can You Handle Really Large Orders?
We've successfully completed orders of 100+ items!
No order is too big or too small. As our business grows, we're equipped to handle:
Large church congregations
Corporate events
Retail wholesale partnerships
Major fundraising campaigns
The bigger the order, the better the pricing - let's talk about what you need!
What About Wholesale Partnerships?
We're open to wholesale relationships with:
Christian gift shops and boutiques
Pet stores and veterinary offices
Home dΓ©cor retailers
Faith-based online marketplaces
Contact us to discuss:
Wholesale pricing tiers
Minimum order quantities
Exclusive designs for your store
Dropshipping options
Do You Offer Samples for Bulk Orders?
Yes! For large orders, we can provide:
A single sample at regular price before you commit to bulk
Digital proofs of all designs before production
Physical proof for orders of 50+ items (fee may apply, credited toward order)
How Do I Get Started?
Ready to create something special?
π§ Email us at wholesale@heavenandcozy.com
Include:
Description of what you're envisioning
Quantity needed (if known)
Any deadline or special requirements
Your budget range (helps us propose the best options)
We respond within 3-5 business days with enthusiasm and ideas!
Our Promise for Bulk & Custom Orders
As a family-owned Christian business, we treat every bulk order with the same care and attention as a single piece:
π Faith-centered service - We pray over our work and your vision
π Personal attention - You're not just an order number
π― Quality consistency - Every piece meets our high standards
π€ Partnership approach - We're in this together until you're thrilled
β Satisfaction guaranteed - We don't rest until it's right
Whether you need 10 pieces or 1,000, whether it's a simple design or something never done before - we're here to serve you with excellence, creativity, and Christian love. β¨
Let's create something beautiful together!
We're here to help with anything else!
π§ Email: support@heavenandcozy.com
β±οΈ Response time: Within 1-3 business days
Because every question is important, and every customer is family. πβ¨
Remember: We're not just selling wall art - we're helping you celebrate the beautiful intersection of faith, family, and the precious pets God has blessed you with. Your joy is our mission! πΎβ€οΈ
